Snugnaapo Refund and Return Policy

Effective Date: December 25, 2024

At Snugnaapo, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your order, we offer a flexible refund and return policy to make the process as smooth as possible. Please review the terms outlined below to understand how to return or exchange your items.

1. Return Eligibility

We accept returns on most items, provided they meet the following conditions:

  • Condition: Items must be unused, unworn, and in their original condition. The product should be free of any damage, marks, or signs of wear.
  • Packaging: All items should be returned in their original packaging with any tags, labels, or accessories still intact.
  • Timeframe: Returns must be initiated within 30 days of receiving your order. After this period, we are unable to accept returns or issue refunds.

2. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or Customized Products: Any items that have been personalized or customized cannot be returned or exchanged.
  • Worn or Damaged Products: Items that show signs of wear or damage after use are not eligible for return.
  • Final Sale Items: Any items marked as “Final Sale” or discounted in clearance promotions are non-returnable.

3. How to Initiate a Return

To begin the return process, follow these steps:

  1. Contact Us: Reach out to our customer support team by emailing [email protected] or calling (334) 567-2489. Please include your order number, the item(s) you wish to return, and the reason for your return.
  2. Return Authorization: Once your return request is reviewed and approved, we will provide you with a Return Authorization Number and detailed instructions on how to return your items.
  3. Prepare Your Return: Carefully package the item(s) in their original packaging and include a copy of your return authorization form, if applicable.
  4. Ship the Item: Send the return package to the following address:
    Snugnaapo Returns Department
    5 Smith Ln, Wetumpka, Alabama

Please note that customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).

4. Refund Process

Once your return is received and inspected, we will process your refund. Here’s how it works:

  • Refund Method: Refunds will be issued to the original payment method used during purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Shipping Costs: Shipping costs are non-refundable. If you received free shipping on your order, the original shipping fee will be deducted from your refund.
  • Partial Refunds: In certain cases (such as items that are not in their original condition), we may issue a partial refund or offer an exchange instead of a full refund.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order. We will guide you through the exchange process and, subject to availability, send you the requested replacement item. If the desired item is out of stock, we will notify you and offer a suitable alternative or a refund.

  • Shipping for Exchanges: If the exchange is due to a customer’s preference, the customer is responsible for the shipping costs of the new item. If the exchange is due to a defective or incorrect item, Snugnaapo will cover the return and shipping costs for the replacement.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or (334) 567-2489. We will work with you to resolve the issue by offering a replacement, exchange, or refund. Please provide photos of the damage or defect to expedite the process.

  • Timeframe for Reporting Damage: We must be notified of any damaged or defective items within 7 days of delivery to qualify for a replacement or refund.
  • Return Shipping for Defective Items: If the item is defective or was sent in error, Snugnaapo will cover the return shipping costs.

7. Processing Time for Returns and Refunds

After receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange. Please allow up to 10 business days for your return to be processed.

  • Refund Timeline: Once approved, your refund will be processed to your original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.

8. Late or Missing Refunds

If you haven’t received your refund after the estimated processing time, please check your bank or payment provider. If there’s no refund after waiting, contact us at [email protected] and we’ll be happy to assist.

9. Contact Information

For any questions or concerns regarding our refund and return policy, please do not hesitate to contact us:

10. Final Terms

By purchasing from Snugnaapo, you acknowledge and agree to the terms of this Refund and Return Policy. We reserve the right to amend this policy at any time, and any changes will be reflected here on our website.

Thank you for shopping with Snugnaapo! We are committed to delivering exceptional quality and service, and we strive to ensure your complete satisfaction.